Yes, typically if you or any other external person has accidentally damaged your device via non-covered actions indicated here, the 12-Month-Vendor Warranty will be voided.

However, if you have purchased our extended TightTechCare Warranty, your device will be covered for up to one accidental damage incident, including any physical damage to the screen and/or the other internal & external components Excluding Motherboard Damage, from the date of purchase through the first 24 months. You can read more about making a Tight Tech Care Warranty claim (ENTER LINK HERE)

Important Notice: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You’re entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure doesn’t amount to a major failure.

Will I Be Reimbursed for Third-Party Repairs?

Under the 12-Month Vendor Warranty, we’re unable to reimburse any out-of-pocket costs related to assessments or repairs carried out by third-party providers. This warranty is exclusively supported by the original vendor, and having your device inspected or repaired outside of the approved process will void your warranty.

Repairs completed by unauthorised technicians are not covered, and Tight Tech will not be liable for any expenses incurred as a result.

What About TightTechCare?

If you’ve purchased an extended TightTechCare Warranty, things work a little differently. In certain approved cases, we may direct you to a local repair partner within our authorised network. If this is the case, and your claim is approved before any repair is done, you may be eligible for reimbursement—just be sure to provide a valid invoice or repair quote.

For full instructions on how to make a claim under your 12-Month Vendor or ENTER LINK HERE Warranty, please refer to our [Refund & Warranty Policy].

Does Water Damage Void the 12-Month Vendor Warranty?

Yes—water damage is not covered under the 12-Month Vendor Warranty.

While some devices may originally carry an IP68 water-resistance rating when new, this rating cannot be guaranteed on refurbished products. During the refurbishment process, devices may be opened for testing or repair, which can compromise their waterproof seals—even when the highest-quality parts and processes are used.

Because of this, any liquid damage will void your 12-Month Vendor Warranty, regardless of the device’s original water resistance rating.

Extended Coverage with TightTechCare

If you’ve opted for the TightTechCare Extended Warranty, your device is protected against one accidental damage incident, which includes physical and internal damage—such as screen cracks or component issues Note: Motherboard Damage is not covered under TightTechCare—within the first 24 months from your purchase date. This may include water damage, depending on the circumstances and claim approval.

For more details or to start a claim, visit our TightTechCare Warranty Claim Page.

A Note on Your Consumer Rights

All our products come with guarantees under the Australian Consumer Law (ACL). You may still be entitled to a repair, replacement, or refund if your device fails to meet acceptable quality standards, even outside of warranty, provided the issue is not due to misuse (such as water damage).

My Device Has Third-Party Parts — Can I Claim the Warranty for Genuine Replacements?

Our refurbished devices may undergo necessary repairs to ensure they work as expected before being sold. In some cases, high-quality third-party components or parts from other same-model devices may be used during this process.

On certain devices—especially newer Apple models—you might see a message like “Unable to verify this iPhone has a genuine…”. This message is triggered by Apple’s system but does not impact the functionality or performance of the device.

We want to reassure you that all repairs are performed by certified technicians using quality-tested parts, and your device is fully covered under our 12-Month Vendor Warranty.

Can I Request Only Genuine Parts?

Warranty claims for the replacement of working third-party parts with original manufacturer parts are not covered under the 12-Month Vendor Warranty. The presence of third-party components does not qualify as a defect unless it results in a functional issue or hardware/software failure.

If you are experiencing performance problems or believe a component is faulty, you’re encouraged to make a claim—we’re here to help resolve genuine defects under the warranty terms.

Your Consumer Rights

As always, our products are backed by guarantees under the Australian Consumer Law (ACL). This entitles you to a repair, replacement, or refund in the event of a major failure, or a repair/replacement for other issues that impact the product’s acceptable quality.

Love Freebies? So Do We!

Tell the world about your experience at Tight Tech and drop us a quick Google review [here] and we’ll toss in 1 extra month of full warranty—totally free. Just our way of saying thanks! 🎉💬🛠️

How Do I Know If My Warranty Was Extended After Leaving a Review?

Thank you for taking the time to leave a review—we genuinely appreciate your feedback!

Once your review is submitted, your 12-Month Vendor Warranty is automatically extended by an additional month. There’s no need to do anything further—the extension is applied behind the scenes.

If you need to make a warranty claim during this extended period, simply follow the standard process outlined [here], and our team will be ready to assist.